Customer Service Advisor

Job description

Role: Customer Service Advisor Location: Telford / onsite: Contract type: Full time, permanent: Summary: Working as part of a team and reporting to the Customer Service Supervisor you will deliver first class professional customer service, using a range of communication methods to ensure customer enquiries, payments and complaints are resolved promptly and effectively. Role and Responsibilities: - Ensuring all telephone calls are answered within a set time frame, dealing with telephone - Requests from our network of customers - Schedule appointments for Warranty call outs, servicing and repairs - Respond to written enquiries in a professional and timely manner - Be an enthusiastic advocate for Viessmann products and brand, using product knowledge to build relationships that enhance customer experience and loyalty - Accurately record customer data in accordance with legal requirements under the Data Protection Act - Support the Customer Service Supervisor with any other administrative duties, as required in the context of the role Qualifications and Education Requirements: - Experience working in an environment where customer service is paramount - A proactive approach to building r...