Analytics Manager

Job description

Job Description RESPONSIBILITIES: REQUIREMENTS : - Deal with key accounts in FMCG Industry - Manage a portfolio of retail panel clients, acting as a key point of contact for inquiries, ensuring timely responses and high client satisfaction. - Build and maintain strong, long-lasting relationships with clients. - Act as a mediator to address any client feedback on services and products, resolve issues working with internal teams to drive continuous improvement, and ensure a positive outcome while maintaining client trust and satisfaction. - Oversee the delivery of client results, ensuring timelines, and client expectations are met - Ensure the accuracy and integrity of retail panel data being provided to clients, working closely with internal teams to validate data consistency. - Work closely with sales, operation, analytics, and product teams to ensure that the client's needs are communicated effectively across the organization. - Cooperate effectively with regional ang global teams - Identify opportunities to expand client relationships through additional services or products, communicating these to internal sales teams - Provide expert support on retail panel data, resolving clien...