Agency gTech Service Manager

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in leading business, digital marketing, agency services or management consulting firms while partnering with multiple stakeholders. - Experience leading in customer-support or customer-satisfaction programs. Preferred qualifications: - MBA degree. - 5 years of digital marketing experience with advertisers and agencies. - 5 years of leading support operations in a technology environment. - Experience working directly with large advertising agencies, holding companies, or demand-side platforms (DSPs). - Experience developing and scaling services in partnership with peer teams (and potentially outsourced vendor leadership teams) and managing technical escalations and leading them to resolution. - Knowledge of Google’s advertising solutions, media landscape, and Americas Large Customer Sales (ALCS) and Agency sales dynamics. About the job: gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. W...