Technology Support Analyst - Tier 1

Job description

About the job. National Highways is seeking a Technical Support Analyst (Tier 1) to join our Digital Services team. The Technical Support Analyst will provide daily onsite IT support to NH office locations, including assistance with printers, computers, peripherals, and telephone equipment. The role also involves managing application, system, and network issues to resolution and supporting new installations, migrations, and office moves. This is a full-time, office-based role requiring candidates to work on-site at our Guildford office five days per week. The position primarily involves providing IT support via the on-site tech bar, with additional responsibility for visiting outstations, depots, RCC, and other regional locations. About you. About us. Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology...