Service Advisor

Job description

Job DetailsJob Location: Lakeland, FL - Lakeland, FL 33805Position Type: Full TimeEducation Level: High SchoolJob Shift: DayJob Category: Customer ServiceLakeland Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team! Responsibilities: Create a positive initial contact with service customers Insure that all service phone calls are handled professionally and expediently Work closely with shop foremen to schedule service repairs Perform additional duties as required by the Service Manager Perform all required tasks in accordance with company Standard Operating Procedures Primary Duties: Open work orders Discuss service issues with customer and create an accurate description of customer's service problems and requests Determine method of payment and explain payment requirements to customer before work commences Maintain communication with customer as necessary during the repair process Maintain complete knowledge of OEM and v...