Customer Service Professional - macOS

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional – macOS who is responsible for providing frontline technical support for Apple macOS-based systems in an enterprise environment. This role serves as the first point of contact for end users, delivering timely and effective support for hardware, software, and operating system issues while ensuring a high level of customer satisfaction. The position focuses on incident intake, initial troubleshooting, and service request fulfillment, escalating more complex issues to higher-tier support as needed. Key Tasks & Responsibilities: Technical Support & Troubleshooting: - Provide support for macOS desktops, laptops, and peripherals. - Troubleshoot basic hardware, software, and macOS operating system issues. - Assist users with common issues related to email, applications, and system access on macOS devices. - Perform basic system setup, configuration, and software installations. - Escalate unresolved or complex issues. - Assist with setup and deployment of macOS systems. - Support basic hardware troubleshooting and peripheral setup (e.g., printers, monitors, docking stations). -...