Assistant General Manager

Job description

THE OPPORTUNITY: ASSISTANT GENERAL MANAGER REPORTS TO GENERAL MANAGER: THE ROLE: The Assistant General Manager is primarily responsible for the operations of the front office department, while supporting the General Manager in the day-to-day operation of all departments, in times of absence and as required. Maintaining high standards of quality, guest and employee satisfaction. ACTIVITIES: The duties and responsibilities for the Assistant General Manager include, but are not limited to the following: - Leadership, training and performance management of all departments with particular responsibility for the Front Office Operations. - “Hands on” and active member of the front desk team, performing the role of guest service representative and night audit as scheduled. - Implement and maintain all company policies and procedures. - Ensure 100% guest satisfaction. - To ensure Revenue Management goals are met or exceeded. - Develop, prepare, execute and achieve financial goals. - Hire, train, support and coach staff to create a productive, efficient team. - Oversee and participate in day-to-day operations and sales activities. - Representative of the management team to hotel guests, empl...