Sr Supv, Customer Svc

Job description

About Carrier: Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. Responsibilities: Support the daily implementation and administration of warranty policies and procedures, ensuring staff follow established guidelines and escalating policy concerns or exceptions to management as needed. Monitor warranty claim workflows to ensure timely and accurate processing and reimbursement, providing coaching, troubleshooting support, and quality checks to maintain service standards. Review warranty data at the operatio...