Customer Service Assistant

Job description

Company Description At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description: Position Overview: The Customer Service Assistant supports customer interactions by handling inquiries, assisting with requests, and ensuring a positive and efficient customer experience. Key Responsibilities: - Respond to customer inquiries via phone, email, or in person - Provide accurate information about products, services, or promotions - Assist with orders, returns, and service-related requests - Resolve customer concerns or escalate issues when necessary - Maintain detailed records of customer interactions - Support customer satisfaction and retention initiatives Qualifications: - Strong verbal and written communication skills - Customer-focused mindset and problem-solving abilities - Basic computer and data entry skills - Ability to multitask in a fast-paced...