Accounts Receivable Specialist

Job description

Role Overview 1-800-Flowers.com is looking for an Accounts Receivable Specialist to join our Finance team and play a critical role in maintaining healthy cash flow and strong customer relationships. This role owns the full AR lifecycle—from billing and cash application to collections and dispute resolution—while partnering cross-functionally to drive accuracy, efficiency, and continuous process improvement. This is a hands-on role for someone who is detail-oriented, proactive, and comfortable balancing transactional work with customer-facing communication. Key Responsibilities: Billing & Cash Application: - Generate and distribute customer invoices, statements, and dunning letters - Post cash receipts and credit card payments accurately and timely - Apply payments, process adjustments, and resolve misapplied payments Collections & Account Management: - Monitor AR aging reports and proactively follow up on past-due balances - Conduct collection outreach via phone and email with internal and external customers - Escalate issues appropriately while maintaining strong customer relationships Customer Support & Dispute Resolution: - Respond to billing inquiries and investigate discrepanc...