Technical Support Engineer (NYC)

Job description

Description Grab your cape, become a SuperHyro! Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights. What Are We Looking For?: We are looking for a Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a team of top professionals who own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients and be an essential part of the success of both our customers and Account Executives, maintaining and supporting customers post-launch. As a passionate technologist and customer advocate, you will connect the dots between technical solutions and business value...