Director of Enterprise Service
Lake Michigan Credit Union · US
Primary Location: Grand Rapids, MI Employee Status: Full-time Workplace Type: Hybrid Who we are: At LMCU, you'll find more than just a job - discover a fulfi...
Job description
Primary Location: Grand Rapids, MI Employee Status: Full-time: Workplace Type: Hybrid: Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: The Director of Enterprise Service provides strategic and operational leadership for all enterprise technology support functions, including Service Desk, End User Computing, IT Asset Management (ITAM), Field Services, and Unified Communications. This role ensures the delivery of reliable, customer-focused IT services through IT Service Management (ITSM), best practices, ServiceNow process enablement, and Agile ways of working that support business objectives and enhance employee experience. What you’ll do: Develop and execute the strategy, roadmap, and operating model for enterprise technology support services, ensuring alignment with organizational goals, ITSM frameworks (ITIL), and Agile/SCRUM principles. Lead, mentor, and develop managers and senior technical staff, fostering a collaborative, inclusive, a...