Risk Analyst, Contact Center Risk

Job description

Responsible for supporting the operation of the risk function by evaluating and analyzing risks of varying complexity and for identifying and implementing approaches and solutions to mitigate those risks. May have a focus on one or more particular types of risk such as financial, or operational, risk and may provide advice to management based on this knowledge base. Typically requires an individual a professional qualification in one or more areas of risk management or its equivalent. Growing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and techniques. - Plan the research for and development of specialized risk assessment scopes - Collaborate with management and personnel to optimize risk assessment scope development - Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities - Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management - Lead/conduct and provide expertise with the a...