Operations Manager Amsterdam Bijenkorf

Job description

What will your mission be? The role of the Operations Manager contributes to the quality of customer service by ensuring an optimal management of stock, service and maintenance. With the support of the back-of-house team, he/she is responsible for continuous and permanent stock accuracy between system-based and physical stocks, for overall organization and tidiness of all storage areas, in strict compliance with Group and local procedures. He/she supervises the After-Sales activities of the store and is fully in charge of the management of all maintenance issues and the roll out of operational projects in the store. What will your daily life look like? Management and coordination: 1) Team management 2) Transversal management Store Operations (Coordinate all the activities of the store Back office) 1) Day-to-day operations and controls for a perfect stock accuracy 2) Cash Procedures and Cashier Operation Management 3) Be Brand Ambassador in managing Customer Reclaim and guidelines on After Sales 4) Continuous process improvement and performance follow-up 5) Maintenance & Security 6) Store Administration What will you need to be successful? - Manage BOH Teams (Stock/Sales & Service t...