Full Time Guest Service Agent | Airlie Hotel and Conference Center | Warrenton, VA

Job description

What You’ll Do: Here are some of the tasks you'll be responsible for daily: - Welcome and acknowledge all guests according to company standards - Execute housekeeping requests like extra towels, toothpaste/brush, iron, hair dryer delivery, etc - Execute maintenance requests like TV issues, battery replacement in a remote, assistance with HVAC - Shuttle driver, that will include pick up/drop off of the mail, assistance with fire pits - Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation - Develop and maintain positive working relationships with others, and support team to reach common goals - Perform any job-related duties as assigned Where You’ve Been: We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit . Minimum Requirements: - Self- starting person...