CRM Developer - Microsoft Dynamics 365

Job description

Company Description Job Description: We are looking for a skilled Microsoft Dynamics 365 CRM Developer to join our Digital Development Contact Center technology team. In this role, you will drive the implementation, customization, and ongoing development of our Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center platform — integrated with Avaya telephony and Power Automate workflows. You will work closely with business stakeholders, architects, and operations teams to deliver high-quality CRM solutions that directly improve agent productivity and customer experience. Key Responsibilities: CRM Development & Implementation: - Design, configure, and develop solutions within Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center - Build and maintain custom plugins, PCF controls, custom workflows, and business rules - Lead and support end-to-end CRM implementation projects including requirements gathering, design, development, testing, and deployment - Create and manage model-driven apps, dashboards, and forms tailored to call center agent and supervisor workflows Contact Center & Telephony Integration: - Configure and develop features within Dynamic...