Front Office Manager

Job description

Description Join the team at Hampton Inn & Suites – Cranberry Township, where hospitality starts at the front desk. Managed by StepStone Hospitality, we are committed to delivering exceptional guest experiences while building a culture that supports professional growth, teamwork, and service excellence. We are seeking a dynamic and service-driven Front Office Manager to lead our front desk team and ensure a seamless guest experience from arrival to departure. Position Summary: The Front Office Manager is responsible for overseeing all front desk operations, leading and developing the guest services team, and ensuring exceptional service standards are maintained. This role plays a key part in maximizing guest satisfaction, managing daily operations, and supporting overall hotel performance. Key Responsibilities: - Manage all front office operations, including front desk, guest services, and night audit. - Lead, train, schedule, and mentor the front desk team to deliver exceptional guest service. - Ensure compliance with brand standards and operational procedures. - Handle guest concerns and resolve issues professionally and efficiently. - Monitor and manage room inventory, reservati...