Customer Service Representative - Fuel Industry

Job description

Description Compensation: Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: $20.00 per hour Job Summary: This position is accountable for providing Haffner’s customers with an outstanding, positive customer experience. Required Qualifications: - Minimum of 3 years of customer service experience, preferably in a call center environment. - Minimum of 1 year experience in the Heating and Energy sector. Specific Responsibilities: - Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits. - Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish. - Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required. - Develop new business opportunities with existing customers by promoting company products and services. - Maintains required documenta...