Account Manager - Core Team

Job description

Description Who are we?: Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to New York, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us! What is the Role?: As Account Manager , you will own the strategic relationship with decision-makers, focusing on long-term growth and retention of existing customers. Responsibilities: Strategic Relationship Management: - Build strong relationships with decision-makers, including police chiefs, city managers, and county officials. - Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning. Commercial Ownership: - Lead renewal discussions, including pricing and contract terms. - Negotiate upsell and cross-sell opportunities to drive...