Desktop Supervisor

Job description

Overview We are seeking to fill the role of Desktop Support Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities: - Supervise and lead a team of desktop support technicians, providing guidance and support to ensure efficient workflow and high-quality service. • Oversee day-to-day operations of the desktop support team, including task assignment, performance monitoring, and resource management. • Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals. • Ensure timely and effective resolution of technical issues reported by end-users, prioritizing tasks based on urgency and impact. • Develop and implement standard operating procedures and best practices for desktop support services. • Provide hands-on support for complex or escalated technical issues, working closely with other IT teams to resolve problems. • Stay current with industry trends and work with parent company maintain compliance. • Maintain an up-to-date inventory of desktop equipment and software licenses, ensuring compliance with company policies and procedures. • Be...