SWIFT Walk Up Support Technician

Job description

Overview Edgewater Federal Solutions is seeking a SWIFT Walk Up Support Technician to support the IT program at a major national laboratory. The SWIFT Walk-Up Technician services as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues. Responsibilities: - Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. - Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. - Provide comprehensive Walk up, phone, or chat support for the efficient resolution of incidents & requests of end-users. - Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions - Assist...