Senior Product Development Owner - Customer Relationship Management

Job description

Senior Product Development Owner - Customer Relationship Management (Hybrid - Columbia, SC) The Senior Product Development Owner, Customer Relationship Management , drives strategic product initiatives across CRM capabilities, ensuring alignment with enterprise customer ‑ experience and relationship ‑ management goals. This role blends leadership in product strategy, development execution, and stakeholder engagement to deliver scalable, high ‑ quality solutions that support sales, service, marketing, and customer lifecycle processes. The Senior Product Development Owner oversees CRM roadmap definition, guides agile delivery teams, and ensures CRM platforms evolve to meet organizational needs—especially critical during the transition from Microsoft Dynamics to Salesforce. Experience in CRM systems, data quality, and cross ‑ channel customer engagement is strongly recommended. What you'll do: Product Strategy & Roadmap: - Define and maintain product vision aligned with organizational goals. - Translate business needs into prioritized features and outcomes. - Balance short-term delivery with long-term strategic objectives. - Communicate roadmap and progress to stakeholders. Delivery &...