Patient Care Representative (11 AM - 8 PM EST)

Job description

Embark on an Adventure: True Rx Health Strategist Wants YOU as a Patient Care Maestro! (11AM-8PM EST) Ready to join a dynamic team and redefine the customer service game? True Rx Health Strategist is on the lookout for vibrant individuals to take on the role of Patient Care Representative. If you thrive in a fast-paced environment, love problem-solving, and radiate positivity, we want you! WFH Expectations: *If the employee is: 100 mi. from the office, fully remote (Work from home: 100%) What You’ll Do: - Dive into inbound calls, helping members with their prescription benefit needs. - Deliver accurate and uplifting info on benefit plans and True Rx Health Strategist services. - Keep a detailed playbook and escalate issues for warp-speed resolutions. - Team up with internal and external partners to conquer customer inquiries. - Hit the highest notes in departmental standards for quality, efficiency, and teamwork. - Act as a liaison, delivering product/services info and solving issues with precision. - Revel in a performance-driven culture with coaching and applause. - Unleash your potential with training and self-development opportunities. What You Bring: - 1+ years of customer ser...