IT Engineer (LEAF)

Job description

IT LEAF Engineer (IT Customer Service Administrator 3) · Job Description The IT Engineer will provide S&N Customer’s Sales and Technical Support to Internal and External Stakeholders. The Engineer will be the point of contact with customers for their Technical needs that include, Designing, custom configuration, integration, service, repair, troubleshooting, and technical training for the LEAF product within a customer’s hospital infrastructure. The responsibilities of this position will require a significant amount of travel with effective communication skills. Essential Job Functions: · Provide technical sales support to Regional Business Managers in face-to-face customer meetings. · ​Develop system configuration documentation to assist customers in understanding the LEAF product technically and aid customer in making configuration choices. · Conduct customer site surveys to determine Wireless and Existing Infrastructure to collaborate with customer IT, clinical engineering, and facilities management departments to define appropriate system configurations and deployment Plans · Understand Complex Hospital Systems that include Networking, Virtualization, and Group Policies. · Unde...