Senior Analyst, Operations

Job description

Position Summary... What you'll do... Role summary: As a Senior Analyst, Operations, you will play a critical role in driving operational excellence by supporting cross-functional initiatives, enabling continuous improvements, and delivering actionable insights. This position requires expertise in analyzing complex business requirements, interpreting data, and developing scalable solutions to enhance operations, reporting, and tools. You will collaborate with multiple teams to monitor performance, recommend improvements, and ensure alignment with organizational goals. Your analytical skills and strategic approach will support continuous improvement efforts, strengthen decision-making, and enable effective execution within a dynamic business environment. About the team: The Strategy and Operations team sits in Last Mile Delivery and supports the Incident Management program, a high-volume, high-impact operational pillar. Strat-Ops is responsible for driving clarity, alignment, and execution across Incident Management strategic initiatives, product development, and process optimization. Our mission is to enable seamless collaboration and deliver impactful outcomes that support Inciden...