Quality Assurance & Care Coordinator

Job description

The Front Door Diversion Quality Assurance & Care Coordinator is a member of Thresholds Intake Department. The focus of the team is on member satisfaction, service efficacy and availability and member outcomes. The team ensures that funder expectations are being met in service delivery and are available to offer support, guidance and deliver hands‐on training for improvement. The Front Door Diversion Quality Assurance and Care Coordinator serves as the liaison between the agency, IDHS and subsidy administrators. The Quality Assurance and Care Coordinator monitors service delivery and outcomes by maintaining frequent contact with the community service providers, the Thresholds treatment teams, subsidy administrators and direct contact with the members. This role is responsible for the reporting of member transition status and outcomes to all parties involved. ESSENTIAL DUTIES & RESPONSIBILITIES: - Responsible for in‐depth review and evaluation of operational systems, documentation and service delivery according to the expectations and regulations of the various funding sources and with the highest professional standards. This may include, but is not limited to, the standards and doc...