Sr Services Manager - Customer Service Management

Job description

Job Description Summary The Customer Service Manager (CSM) serves as the primary point of contact for customers throughout the full outage lifecycle — from initial scope development through execution and closeout. This role demands a rare combination of deep technical expertise and exceptional interpersonal skills. The CSM is accountable for building lasting customer relationships, driving commercial outcomes, and ensuring every project is planned and executed with safety, quality, delivery, and cost (SQDC) excellence. Job Description: Key Responsibilities: - Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication - Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction - Proactively identify customer needs and develop solutions aligned with business priorities - Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements - Build comprehensive, man-loaded project schedules based on clearly defined scopes - Develop accurate job cost estimates grounded in detail...