Service Delivery Specialist

Job description

Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our customer experience team. In this role, you will communicate with customers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network. Essential Functions & Responsibilities: - Interpret, understand, and communicate coverage based on customers’ warranty contracts. - Review inbound claims for eligibility based coverage, dates, payment, and prior claims history - Communicate and coordinate dispatches between the customer and our service network - Respond in a timely manner to customer and service provider inquiries electronically or by phone - Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement - Work closely with cross functional teams including sales, purchasing and field ops - Provide excellent and timely service as a member of the front-facing Operations Team Qualifications and Requirements: - Coachable, adaptable, self motivated, and a team player w...