ServiceNow / ENT Tools Lead
GovCIO · Washington, District Of Columbia, US
Overview GovCIO is hiring a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems.
Job description
Overview GovCIO is hiring a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems. This role supports strategic digital transformation initiatives and ensures operational excellence in ServiceNow and related enterprise platforms used throughout the agency. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities: - Serve as the technical lead and subject matter expert for the ServiceNow platform, ensuring alignment with USSS mission requirements. - Provide system administration, enhancement, and configuration support for ServiceNow modules, including but not limited to Incident, Problem, Change, Request, Asset, CMDB, Knowledge, and Service Portal. - Support integration and performance of enterprise monitoring and automation tools (e.g., SolarWinds, Splunk, Dynatrace, Tanium, SCCM). - Coordinate with USSS stakeholders to define business and functional requirements and translate them into technical solutions. - Manage platform upgrades, patching cycles, and ensure compliance with cybersecurity policies and FedRAMP standards. - Develop, maintain, and update workflows,...