Traffic Coordinator

Job description

Role Purpose The Coordinator, Traffic is a driven and detail-oriented individual who will be responsible for ensuring the effective flow of cargo through the terminal. The role anticipates and eliminates potential delays through planning, scheduling and co-ordination of resources to deliver exceptional customer service. Key Responsibilities: To liaise and communicate with steamship lines, class one’s, truckers, shippers, government agencies and internal staff to coordinate the movement of import & export cargo and resources. To check and resolve inward and outward EDI errors. To plan and execute in and outbound rail movements, including internal communication of car specifications and loading plans with operations team. Process and validate operational and administrative information, responsible to verify and confirm data accuracy against relevant documentation. Where required proactively resolve errors. Monitor and communicate information/changes to internal and external stakeholders. Process special service requests for customers and ensure that all billable charges are quoted, approved and invoiced. Respond to customer enquiries in a prompt and professional manner, escalating wh...