Guest Service Representative- Hotel- Full Time (Harrah's Ak-Chin Casino)

Job description

JOB SUMMARY: A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position. HOW YOU WILL CREATE THE EXTRAORDINARY: Checks guest in and out of hotel following established procedures Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling. Accurately informs guests of shows, facilities, services and room amenities available at Harrah's. Assist guests by attempting to honor special requests for specific accommodation and presents options when those requests cannot be met. Follow up with each guest as needed. Assist guests with information about local area attractions Answers phone professionally and energetically and assist guests with questions/ concerns. Proactively checks reservations for accuracy to ensure seamless service. Maintain energy level and remain attentive while standing on feet during throughout 8–10-hour shift. Must be able to lift 50 pounds. Must be able to stand up to 10 hours per day. Maintains a clean...