Service Delivery Manager

Job description

Job Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance . You will be critical to our client retention while utilizing your financial services and strong relationship management background . If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role . Responsibilities: Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients. Manages Client Engagement Model & client health reporting. Ensures quality servicing and operational performance within the parameters of delivery standards ( standard operating procedures) . Ensures client engagement from the daily user to the decision-maker level of the client . Manages delivery metrics . Provides guidance and mentorship to analyst s . Providing training to clients . Coordinates and is involved in...