Retail Shift Supervisor

Job description

Description Norfolk Hardware & Home Center is an icon in Boston committed to providing our customers with exceptional service since 1934. We provide a wide range of quality products and services to our community. We are seeking a dedicated and responsible Shift Supervisor to join our team. Position Summary: As a Key Holder, you will play a vital role in managing our store operations. You will be responsible for supervising floor staff, ensuring customer satisfaction, and maintaining a safe and organized store environment. Key Responsibilities: - Team Leadership: Oversee and motivate a team of floor staff to achieve sales goals and provide excellent customer service. - Customer Service: Resolve customer inquiries and complaints promptly and effectively. Ensure that customers have a positive shopping experience. - Store Operations: Working closely with Store Management, you will assist in daily store operations, including opening and closing procedures, inventory management, and merchandising. - Training and Development: Mentor and support to floor staff to enhance their skills and knowledge. - Security and Safety: Maintain a safe and secure store environment by following company pol...