Patient Experience Representative - Waltham (per diem)

Job description

Status Part-Time Standard Hours per Week: 1 Job Posting Category: Administration: Job Posting Description: This position is onsite in Waltham. Schedule: Per diem Position Summary: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: Minimum Qualifications Education: Experience: - Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues - Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal - Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers - Schedules patient encounters and procedures under supervision;...