Virtual Branch Manager

Job description

We are seeking a Virtual Branch Manager for our Virtual Branch Unit. As a Virtual Branch Manager for a virtual lending operation, this role will oversee a team of frontline agents within our call center department. Primary responsibilities will include supervising the team, tracking performance metrics, providing coaching to ensure agents meet KPIs, internal support functions, and overseeing loan decisioning processes. You will collaborate closely with cross-functional departments to address operational issues, streamline processes, and enhance overall efficiency. This role requires strong leadership, communication, and problem-solving skills, as well as a deep understanding of lending operations and call center management. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: - Supervise daily activities by ensuring associates perform effectively through managing schedules, call quality, and overall productivity - Oversee virtual lending processes by managing application workflows, loan approvals, and loan performa...