Director, Design Operations

Job description

About the Role The Director, Design Operations is the operational backbone of the Experience Design practice at Gap Inc. This role defines and runs the processes, tools, workflows, and capacity management systems that enable a high-performing UX team to deliver inside a product operating model. Reporting to the VP of Experience Design, you will be directly responsible for how work comes in, how it gets prioritized, how capacity is allocated across value streams, and how quality is tracked and improved. Gap Inc.’s Experience Design team operates across four brands (Gap, Old Navy, Banana Republic, Athleta), three journey tracks (Customer, Product, Enterprise), and a managed services partnership that includes 48 designers across onshore and offshore locations. The practice is transitioning from an ad-hoc, project-driven model to an integrated product operating model with clear value stream alignment, stage-gated delivery, and measurable outcomes. Design Operations is what makes this transition real. In this role, you will own the full UX operating model: intake, prioritization, estimation, stage gates, capacity planning, tooling, reporting, and the operational governance of our manage...