Tier I Help Desk Analyst

Job description

Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years, offering long-term stability and growth. Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous and timely resolution or escalation. Qualifications: - Must be able to pass a Senate background check and must be eligible for Senate Office building access - 3+ years of IT support experience - Strong customer service skills - One of the following certifications: ITIL, Security+, HP, Apple, Microsoft Duties and Responsibilities: - Provides Tier I technical support for software, hardware, and network issues by performing initial problem di...