Member Service Representative III (Personal Banker - Sales)

Job description

Title: Member Services Representative III Reports to: Branch Manager: Supervises: None: Status: Non-Exempt: Objective: The Member Services Representative III is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities at a high level that help enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties and Responsibilities: - Assumes responsibility for the effective and professional performance of Member sales and service-related functions: - Recommends products and services that assists in meeting Member's financial needs - Resolves Member issues through listening, problem solving, and offering solutions - Meets or exceeds all sales, service and productivity goals established for this position - Answers and responds to Member inquiries and questions - Performs file maintenance and account changes as necessary - Assumes teller line functions including, but not limited to, transactions for business members, balancing drawer, vault, and recycler - Assists members both inside an...