Customer quality engineer (m/f/x) & problem solving

Job description

Your Responsibilities: - You analyse claims, take in charge problem solving projects using appropriate quality methods and tools (Shainin, 5 WHY, 8D), - You track the initiated actions, coordinate Quality Rooms and animate 8D meetings as well as challenge root cause analysis, - You give regular feedback to management and escalate serious complaints and issues, - You organize and deploy training on problem solving methodology and ensure knowledge sharing within the company, - You track all necessary Customer Quality KPIs in a dashboard, - You organize and lead customer meetings and visits, - You deploy monitoring of non-reoccurrence and lessons learned through inputs to FMEA, design rules and change management, - You conduct reliability and statistical analysis to predict future issues in field using methods such as Weibull. Your Profile: - You have successfully completed your studies in the field of mechanical engineering or industrial engineering, - You have a solid experience in mastering quality methods and tools, - You bring at least 5 years of experience on both technical and quality field including 3 years in customer quality and continuous improvement, - You have completed r...