Manager of Technical Implementation Specialists

Job description

The Manager of Technical Implementation Specialists leads a team responsible for delivering successful onboarding and technical implementations, ensuring seamless deployment, integration, and a high-quality customer experience from booking through handoff. This role oversees daily operations, drives execution against timelines, and partners cross-functionally to remove blockers and improve processes. The Manager balances customer expectations, technical feasibility, and operational efficiency to deliver strong outcomes. The ideal candidate brings proven leadership experience, technical fluency, and the ability to manage complex implementations in a fast-paced environment. This position will be hybrid. Work in office M-W and work from home Th-F. Reports to: Director of Implementation: What You Will Own: Lead, coach, and develop a team of Technical Implementation Specialists to drive performance, accountability, and growth Oversee end-to-end onboarding and technical implementation, ensuring projects are delivered on time and meet quality standards Partner cross-functionally with Sales, Product, Customer Success, Finance and Support to ensure seamless customer experiences Proactively...