Cabinet Customer Service Representative

Job description

Position Summary We are seeking a Customer Service Representative (CSR) to provide exceptional support to both internal teams and external customers. This role is focused on post-installation service support and requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. CSRs work closely with field service technicians and warehouse teams to ensure timely, accurate resolution of service needs. As a frontline representative of the company, you will play a key role in delivering a positive customer experience while embodying our core values of accountability, collaboration, solution-driven thinking, relationship-building, and creating value in every interaction. Key Responsibilities: - Communicate daily with Primera Service Technicians and Field Service Representatives (FSRs) to resolve service-related challenges collaboratively. - Maintain accurate and detailed service documentation. - Analyze internal reports daily to prevent service ticket aging, delayed revenue recognition, and data entry errors. - Monitor external customer reports and websites to acknowledge service requests and to provide updates on outst...