Director, Dealer Relations

Job description

About the Role: Grade Level (for internal use): 12Job Description Key Responsibilities: Dealer Relationship Management & Retention Lead account and revenue retention efforts with a focus on customer success and long-term engagement. Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams. Territory Strategy & Data-Driven Insights: Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions. Monitor customer engagement levels using data analytics to ensure proactive support and expansion. Product Implementation & Training: Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives. Communicate product functionalities and advocate for additional services aligned with client needs. Customer Expansion & Growth: Support regional and enterprise group needs to maximize client success and drive customer expansion. Develop and implement targeted strategies for upselling, including customized presentations and value propositions. Team Leadership & Develo...