Customer support representative

Job description

Position Overview The Customer Support Representative is responsible for providing exceptional service to customers by handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams to deliver timely and accurate solutions. Job Duties and Responsibilities: - Respond promptly and professionally to customer inquiries via email, phone, and other communication channels. - Provide accurate information regarding products, services, and order status. - Manage and resolve customer complaints and issues in a timely manner. - Coordinate with internal departments (Sales, Logistics, Quality, Engineering) to ensure customer needs are met. - Process orders, returns, and replacements according to company policies. - Handle invoicing activities and ensure accurate billing for customer orders. - Manage shipping processes for intra-EU and extra-EU deliveries, ensuring compliance with customs and regulatory requirements. - Monitor and follow up on open cases to ensure resolution and customer satisfaction. - Identify opportunities to improve processes and enhance...