Optage Meals Office Manager

Job description

Overview Presbyterian Homes & Services -Optage Meals is seeking a Office Manager to join their team. Optage Meals Office Manager is responsible for the day-to-day oversight of customer service operations for the Home Delivered Meals Program, including culturally specific offerings such as ethnic Home Delivered Meals. REPORTING STRUCTURE: The Optage Meals Office Manager reports to the Optage Meals Director or designee and directly manages the Optage Meals Home office team including but not limited to Billing Assistant, Compliance and Routing Supervisor and Intake Assistants. Responsibilities: The Optage Meals Office Manager is responsible for the day-to-day oversight of customer service operations for the Home Delivered Meals Program, including culturally specific offerings such as ethnic Home Delivered Meals. This role is accountable for planning, organizing, developing, evaluating, and directing processes related to client intake and discharge, menu coordination, customer support, and volunteer. The Office Manager ensures compliance with applicable regulations and maintains high standards of service delivery consistent with organizational values and best practices. Key Responsibil...