Full-Time/Agent Front Desk (Holiday Inn Express)

Job description

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $18.76, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees. Role Purpose: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities: - Be the warm welcome that kicks off a memorable guest experience. - Acknowledge IHG Rewards Club members and returning guests, in person or on the phone - Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. - Handle cash and credit transactions. - Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. - Stay one step ahead of guests’ ne...