Admissions Platform Systems Analyst

Job description

What you'll bring to the team Admissions Platform Systems Analyst Location: London/Hybrid: Hours: 37.5 hours per week: Contract: Permanent: The Admissions Platform Systems Analyst plays a key role within Merlin Entertainments, responsible for analysing, maintaining, and enhancing the admissions platform to ensure strong performance and seamless integration across global attractions. Acting as both a technical and operational specialist, this role provides insights, resolves complex system issues, and supports the delivery of new features. Success relies on close collaboration with internal teams and external partners to ensure the platform operates efficiently and consistently supports an exceptional guest experience. Responsibilities: Platform Analysis & Optimisation - Monitor platform performance to identify issues, remove bottlenecks, and enhance overall efficiency and user experience. - Analyse platform data to uncover insights that influence improvements and support effective decision‑making. - Review and refine operational workflows to maximise platform functionality. - Optimise the end‑to‑end customer journey, improving usability and conversion across all touchpoints. - Act...