Customer Support Representative/Agent - German Speaking (m/w/x)

Job description

About Grover Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste. We are looking for motivated German-speaking Customer Support Agents, full-time, to join our talented Customer Experience team in our Berlin HQ, 3 days a week (Tuesday-Thursday). 🎯 What you will contribute: - Build Connections: Meet our customers where they are. You’ll be the friendly human touchpoint across all our communication platforms. - Creative Problem Solving: Handle complaints with empathy and ingenuity, turning inconvenient situations into "wow" experiences. - Master the Grover Universe: Deep-dive into our services until you’re the go-to expert for any customer question that comes your way. - Be the Guide: Educate users on Grover's product features and best practices - helping them live a more flexible, tech-filled life. - Drive Ch...