Customer Platforms Manager

Job description

Advert Close date: 29th April 2026 Purpose of Role: The Customer Platforms Manager will oversee the development, implementation, and ongoing management of our customer engagement platforms, ensuring they align with the company's customer experience strategy. This role involves hands-on responsibilities, technical expertise, and collaboration across departments to enhance customer engagement and satisfaction through our customer digital platforms. The Customer Platforms Manager will be accountable for managing projects that lead to the design and enhancement of our digital customer engagement platforms, ensuring seamless experiences for all customers across all channels. Additionally, this role will manage a roadmap of customer products and services based on requirements from the business. Main accountabilities: Platform Development and Management: Review existing customer platforms to identify areas for improvement and optimization. Co design and deliver the strategy for customer platforms to maximise customer value and brand loyalty. Project Oversight: Oversee key projects with internal and external stakeholders and partners ensuring they are delivered as expected, on time and wit...