Claims Manager

Job description

Claims Manager Job Summary Project Resources Group (PRG) is seeking a Claims Recovery Manager . This in-office position is responsible for the day-to-day supervision of a national recovery team that is physically based in one of our recovery offices (Fort Collins, CO; Denver, CO or Charlotte, NC). Key Responsibilities - Drive recovery team accountability for recovery performance, liquidation improvement, and productivity - Oversee and effectively manage a staff of claims supervisors and recovery specialists across three offices across the country - Manage performance metrics on an hourly, daily, and monthly level to ensure unit goals are reached. - Use metrics and statistics to analyze trending and performance, and develop and maintain KPI’s for both sustainability and departmental growth - Recommend and implement process improvements - Be a motivating presence in a dynamic and fast-paced commission-based environment - Manage a wide variety of personalities with a customary tailored approach that is unique to the agent(s) at hand - Work with the claims director and the field management team to implement strategic initiatives and maintain pace with industry standards and expectation...