Order Entry Representative

Job description

Who we are: Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. This position is responsible for collaborating with internal teams to ensure accurate and timely processing of customer orders. Duties include managing a high volume of sales documents, completing post-sale administrative tasks, supporting customers via phone and email, and resolving routine service issues while escalating complex matters as needed to uphold a high standard of customer satisfaction. Visual Comfort Offers: - Work-Life Balance: Monday – Friday, 8:00am – 4:30pm - Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. - Paid Time Off: Generous vacation accrual and paid time off policies. - Holidays: 7 paid holidays per year, in addition to 2 floating holidays. - Compensati...